Terms and Conditions

Terms and Conditions – Edgcumbe Guest House, Plymouth

Liability
Guest’s liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.

Damage to hotel property
We reserve the right to charge guests the cost of rectifying damage caused by the deliberate, negligent or reckless act of the guest to the guest house’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Smoking Policy
Edgcumbe Guest House operates a strict no smoking policy throughout the premises in line with UK law. Guests wishing to smoke may do so outside the guest house. This also applies to electronic cigarettes.  Any guest found to have been smoking inside the building (including bathrooms or leaning out of windows) will be asked to leave immediately without a refund. The hotel reserves the right to further charge £100 for the cleaning of the room and loss of business for 24 hours after the guest has departed in order to clear the room of smoke before re-letting to a non-smoking guest.

Removal of hotel property
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit or debit card or send an invoice for the amount to the registered address.

Tampering with fire detection systems and fire fighting equipment.
We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the guest house, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the guest house due to their actions and additionally may be asked to leave the guest house. Depending on the severity of the guest’s actions, the police may become involved at the guest house’s discretion. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guests has departed we reserve the right to make a charge to the guests credit or debit card or send an invoice for the amount to the registered address

Inappropriate behaviour
It is the guest house’s policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the proprietor, or if any inappropriate behaviour is brought to the attention of the proprietor, the guest house reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guests’ actions the Police may become involved at the guest house’s discretion or guests may be asked to leave.

Lost / Damaged Property
Should any guest lose any belongings during their stay or incur damage to their property, the provision of the Hotel Proprietors Act 1956 will apply. If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed with the 3 months of the guest’s departure it will be disposed of by the guest house.

Payment Terms

Cash is acceptable. However, where the guest is paying in cash further proof of identity or security may be required at the guest house’s discretion. When using cash to make payment and where no prior booking has been made or security details taken, some form of ID and security must be produced upon check in. Payment is due upon checking in to the guest house, unless the booking has been made online where payment was taken in advance. When booking direct with the guest house a credit or debit card number must be given. If no card number is given a deposit will be required.  Credit card payments are subject to a 2% fee to cover additional bank charges.  There is no charge for debit card transactions.

Cancellation Policy

Cancellation policy for accommodation  There will be no cancellation charge if a booking is cancelled before 09:00 hotel local time 2 days before your date of arrival.  If the booking is cancelled later, or in the case of a no-show, the full stay will be charged.  The guest house reserves the right to charge the guest’s credit/debit card in the guest’s absence.

Booking/Cancellation policy for block bookings of 5 or more rooms is: Where the booking is for one night, it shall be paid in full at the time of booking.  Where the booking is for more than one night, the first night’s accommodation shall be paid for in full at the time of booking.  In both cases, deposits are non refunable.  We advise event organisers to take out independent cancellation insurance.

Stays of 5 nights or more

Any booking of 5 nights or longer will have 50% of the total amount taken in advance of the stay as a deposit.  This will be non refundable.

Check in / out times

Check in is up until midday or from 4pm until 9pm and check out is at 10am unless otherwise authorised by the guest house. Earlier or later check ins and check outs may be available with prior notice and subject to availability and may incur a charge at the guest house’s discretion.

Pets – pets are welcome with prior notice.  We do, however, have some rules which we ask dog owners to abide by to
ensure that every guest, including the four legged variety, has an enjoyable stay.

Pets must not be left unattended in a bedroom unless he/she has a cage or crate. We had a very unfortunate incident with a small dog who apparently was used to being left alone at home. The poor chap was distraught at being left in a strange room and proceeded to attempt to dig his way out of the room via the bedroom door. In less that half an hour he had caused enough damage to render the door beyond economical repair.

Out of respect for other guests, we do not allow dogs in the dining room at breakfast time. If you don’t have a cage or crate we ask that your dog be put into your car while you have breakfast, or that you take it in turns to have breakfast.

Please don’t allow your dog onto the furniture or beds. If your dog is likely to jump onto the bed please use a blanket. We have spent many an hour plucking dog hairs off duvet covers and pillow cases as laundering them does not remove all the hairs.

If your dog is soggy from the rain, mud or sea and you need an old towel to dry him/her please ask. I have a plentiful supply!

There is a charge of £10 per animal per night for pets.

Vehicles
All vehicles are parked at the owners’ risk. Should any damage, loss or incident occur in relation to a vehicle in the car park the guest house cannot accept any liability. If a vehicle is left in the guest house car park for more than 8 hours after the guest has departed the guest house reserves the right to remove the vehicle at the owner’s expense unless otherwise authorised by the guest house.

Nothing in these terms and conditions shall limit or restrict the guests’ legal rights as a consumer. Advice concerning such rights may be obtained from a Citizens Advice Bureau.